INSPECTION AND ACCEPTANCE OF PRODUCT
Purchaser shall notify International House Splendor LLC (IHS) customer service department within forty-eight (48) hours of receipt of our products regarding any defect or deficiency therein, including questions regarding the Sales Order, misshipments or lost or damaged shipment. Failure to provide such notice to IHS shall be deemed acceptance of such IHS products as complete and satisfactory to Purchaser. Therefore it is incumbent on Purchaser to inspect the products at the time of arrival, and note all damages or possible concealed damages before signing the delivery receipt. If the product arrived damaged, please contact IHS within the 48 hour timeframe and provide pictures and details of the damages in written form. If damaged product is not reported promptly, IHS will not be able to assist with any claims by the purchaser. All defective products that are returned to us must be packed in original boxes with original packing material.
If customer refuses any product, the customer must notify IHS of such refusal in writing within 48 hours of receipt of such product and will return the product to IHS in the original condition and packaging at customer's expense within 96 hours after notice of refusal has been provided to IHS, otherwise customer shall be deemed to have accepted the product. IHS appreciates the exercise of common business courtesy by the purchaser. In the event of a problem with a shipment the purchaser should immediately notify IHS of any such problems so that the parties can have a timely opportunity to address any concerns and amicably reach a solution.
CLAIMS, RETURNS AND EXCHANGE POLICY
Purchaser shall not be entitled to return products without International House Splendor LLC (IHS) written approval. Purchaser shall obtain the appropriate forms from IHS prior to returning any such product. Claims must be filed within 48 hours of arrival to the customer. IHS reserves the right to examine and inspect all returned and exchanged items before deciding wherever to issue a credit to your account.
IHS Furniture makes sure to take all possible measures to ensure your orders ships and arrives in the best condition possible. In case of damages in end-user's location, it is end-user's responsibility to keep the package, provide all necessary claim materials and prepare the product to be picked up.
All defective products must be returned in the original packing material. IHS will only allow the return by Purchaser and the replacement of manufacturing defective products. In case of loss, damage or any manufacturing defect, replacements will be provided for cost or free of charge, and will be available for pick up from our warehouse only. IHS does not issue cash refunds. Shipping charges are not refundable. IHS Furniture is not responsible for the damages caused by the freight company. IHS does not accept or honor charge-back, debits, returns, offsets, deductions, or claims without our express written consent.
In order for an item to be replaced for any reason at the sole discretion of IHS, the original product must be returned in 'Like-New' condition for a full or partial refund.
Returns will not be accepted by IHS unless the return complies with this provision. There will be a 25% restocking fee for returned items with original packing. Product that has been assembled will not be accepted for a refund, credit or exchange.
Please note that there may be variations in shade due to natural origin of wood, leather and fabric materials. Digital or printed image colors can also be slightly different from the originals. Special order can be canceled within first 48 hours of acceptance of Sales Order by Purchaser. Company reserves right of refuse and issue refunds or exchanges after such 48 hour timeframe. All delivery dates for special orders are approximate and can change due to production time frame, overseas loading plans, shipping schedule or any other causes beyond our control. Deposit of 30% must be paid before a sales order for special products will be processed. This deposit is non-refundable in case of cancellation. All special order products remain the property of the International House Splendor LLC until paid in full. Special orders must be paid in full and picked up from our location within five (5) business days from the day of notification of arrival. Storage fee of $15 per day will be added to the invoice after this period. Same period and storage fee rule applies to orders that were shipped to one of our distribution centers for pick up.
All products shall conform to the manufacturer's specifications and shall be free from defects in design, materials and workmanship for six (6) months from date of shipment. International House Splendor LLC (IHS) HEREBY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IHS's standard warranty policy covering any IHS products shall be NULL, VOID, AND OF NO EFFECT if the Purchaser or any third party uses that product for any use other than the intended use of that product.
In no event will International House Splendor LLC (IHS's) liability for any breach of this Agreement be more than the amount of the Sales Order which is the subject of the alleged breach
Purchaser shall not assign any of it rights or delegate any of its obligations under this Agreement without the prior written consent of International House Splendor LLC.
If any provision of this Agreement is found by a court of competent jurisdiction to be unenforceable for any reason, the remainder of this Agreement shall continue to be in full force and effect.
If International House Splendor LLC (IHS) is the prevailing party in any suit or other legal proceeding between Purchaser and IHS, IHS shall be entitled to its reasonable attorney's fees and costs incurred therein.
All Sales Orders are subject to strikes, labor problems, lockouts, contingencies of transportation, failure of usual source of supply of fuel, shortage of materials, accidents, product delay or any other problems beyond International House Splendor LLC (IHS) control such natural disasters. IHS shall not be responsible for such events and will make every reasonable effort to ship the products once the delay is rectified.
****IF YOU NEED TO FILL A CLAIM WITH FED EX FREIGHT FOR LOSS OR DAMAGED GOODS, WE WILL HELP AS MUCH AS POSSIBLE TO COMPLETE YOUR CLAIM, BUT PLEASE READ THIS FOR THIS IS YOUR RESPONSIBILITY:
FEDEX FREIGHT CLAIM FORM INSTRUCTIONS
FedEx Freight® Claim Form Instructions and Frequently Asked Questions (FAQs)
Read the following FAQs for answers on the claim resolution process. For instructions on filing a claim, skip to “How do I file a claim?”
When should I file my claim? Claims for concealed loss and visible or concealed damage must be reported within 21 calendar days and all supporting documentation filed within 9 months of delivery date. Claims for non-delivery must be filed within 9 months of the committed delivery date. All claims will be resolved based on the merits of the claims investigation.
How long will the claim resolution process take? Most cases will normally be resolved in 5 to 7 business days after we receive your claim form and supporting claim documentation, unless additional time for research is needed.
What should I do with the shipment packaging? Keep all original packaging, including cartons and contents, until the claim resolution process is finished. It may be necessary to make the packaging available to FedEx for inspection. Keep merchandise and all packaging materials.
Where can I find specific information about the claim resolution process? For more detailed information refer to the National Motor Freight Classification series and the FXF/FXNL Rules Tariff series for exclusions of liability and additional limitations.
Can I get updates on the status of my claim? If you use our online filing option at fedexfreight.fedex.com/claim.jsp
Who can file a claim? The sender, the recipient or a third party can file the claim.
How do I file a claim? Follow the three easy steps listed below to file your claim.
Step 1: Choose one of the following options: • Complete and submit a claim form online at fedexfreight.fedex.com/claim.jsp • Email / Fax / Mail (See Step 3).
Step 2: Gather the following documentation: • Photocopy of FedEx airwaybill, FedEx Ship Manager® printout, Pick-Up Record, or delivery receipt. • All documentation related to the proof of value (copy of original invoice from vendor or supplier, copy of retail invoice or receipt, final confirmation screen if online order with proof of payment, itemized repair invoice or statement of non-repair, appraisals, expense statement, or any other applicable documentation). • Serial number(s) of merchandise, if applicable. • Include inspection report, if applicable.
Step 3: Email, Fax or Mail the completed claim form with the supporting documentation to: FedEx Cargo Claims Dept. P.O. Box 256 Pittsburgh, PA 15230 Fax 1.877.229.4766 firstname.lastname@example.org
If you fax your claim, you will receive a confirmation letter by return fax.